Cancellation & Rescheduling Policy
Last updated: September 2026
We understand that plans change. This policy explains what happens if you need to cancel or rearrange a Coastal Media booking, or if we need to change something ourselves.
This policy should be read alongside our Terms & Conditions.
Group events and training
This section applies to paid group activities such as Small Business Clarity Days, Inspiration Sessions and other paid workshops.
If you cancel:
More than 30 days before the event
We will offer you a full refund or, where possible, the option to transfer your booking to another suitable event.
15 to 30 days before the event
We will offer a 50% refund. Where possible, we may instead be able to transfer your booking to another suitable event.
14 days or less before the event
We do not normally offer a refund because by this point we may have committed time and resources and incurred venue, catering or other costs.
If you cannot attend, you may be able to send someone else from the same business in your place. Please let us know beforehand.
For events with particular eligibility requirements, including some Inspiration Sessions, any replacement attendee will also need to meet those requirements.
Focus Sessions and one-to-one work
We know that sometimes plans have to change.
If you need to rearrange your Focus Session, please give us at least 48 hours' notice and we'll arrange another date with you, subject to availability.
If you cancel or ask to rearrange with less than 48 hours' notice, we reserve the right to charge for the session or, where it forms part of a bundle, treat the session as used.
We understand that genuine emergencies happen, so we'll always consider individual circumstances and try to be reasonable.
Where there are repeated late cancellations or requests to rearrange, we reserve the right to treat a future change as a cancellation.
Bookings that include more than one service
Some bookings may combine a Clarity Day with one or more Focus Sessions.
Once you have attended the Clarity Day, that part of the booking has been provided and is not refundable.
Unused Focus Sessions can be rearranged in accordance with the 48-hour policy above.
If you decide that you no longer want to use the remaining services included in your booking, please talk to us.
Any refund we agree will take into account the services you have already received and any discount that applied because the services were booked together.
Free events
Most of our Community meet-ups, workshops and other community activities are free.
If you have booked a place and can no longer attend, please let us know as soon as you can. This gives us the opportunity to offer the place to somebody else and helps us plan venues and refreshments.
There is no cancellation charge for a free event.
However, where places are limited, we reserve the right to restrict future bookings if someone repeatedly books places and does not attend without letting us know.
If Coastal Media cancels an event
Circumstances outside our control mean that we may need to cancel or postpone an event.
If we cancel a paid event, you can choose between transferring your booking to an appropriate alternative or receiving a full refund of the amount you paid.
If we postpone an event and you cannot attend the new date, we will refund your booking.
We are not normally responsible for additional costs you may have incurred, such as travel or accommodation.
If we need to rearrange a Focus Session
If we need to rearrange a Focus Session, we will contact you as soon as reasonably possible and agree another date.
If we are unable to provide the session within a reasonable period and you would prefer not to rearrange, we will refund the amount you paid for the affected session.
Transfers
Where we offer to transfer a booking, this will depend on availability and the nature of the event.
Some events have different prices or eligibility requirements.
If you transfer to a more expensive event, we may ask you to pay the difference. If you transfer to a lower-priced event, we will explain how any difference will be handled before confirming the transfer.
Exceptional circumstances
Policies are useful, but real life doesn't always fit neatly into them.
If illness, a family emergency or something else genuinely unexpected means you can't attend, please talk to us.
We can't promise a refund or transfer in every situation, but we'll always consider individual circumstances and try to be reasonable.
How to cancel or rearrange
Please contact us as soon as possible at:
We'll confirm any cancellation, transfer or new date with you.